Frequently Asked Questions
Get clear answers to the most common questions – so you can easily choose your new bag.
Delivery time
Orders are shipped within 24 hours after purchase confirmation.
The average delivery time is between 4 and 8 business days, depending on your city in UK.
All shipments are tracked and secure – you’ll receive a tracking link as soon as your package has been sent.
Exchanges and returns
No worries – you have 14 days after receiving your order to request an exchange or a return.
Just contact us by email and we’ll guide you step by step through the process.
Your satisfaction is our top priority.
Product quality
Yes, the photos on our website accurately reflect the real product.
They are taken by our own team to precisely show the colour, texture, and details.
Our customers especially appreciate the softness of the fabric and the care put into the finishing – no unpleasant surprises when you receive your package.
Secure payments
All payments are 100% secure and processed via credit card, Apple Pay, or PayPal.
Your payment details are never stored on our website,
so you can shop with complete confidence.
Customer service
Our support team is available Monday to Friday via email or the contact form.
We usually respond within 24 hours and are happy to assist you before, during, and after your purchase.
We’re always here if you have any questions or need help.
Our support team is available Monday through Friday via email or the contact form.
We respond to inquiries within 24 hours on average and are happy to assist you before, during, and after your purchase.
We are always available if you have any questions or need assistance.
Get clear answers to the most common questions – so you can easily choose your new jacket
Size guide
Our jackets are true to size. If you are between sizes, we recommend choosing the larger size for a slightly oversized look – a style that is very trendy this season. You can also check out our detailed size guide to find the perfect fit.
Exchange and return
No worries – you have 14 days from the date of receipt of your order to request an exchange or return.
Simply contact us via email and we will guide you step by step through the process.
Your satisfaction is our top priority.
Delivery time
Orders are shipped within 24 hours of purchase confirmation. The average delivery time is between 4 and 8 business days, depending on your city in Italy. All shipments are tracked and secure – you will receive a tracking link as soon as your package has been shipped.
Produktkvalitet
Yes, the images on our website accurately reflect the actual product. They are taken by our own team to accurately show color, texture, and detail. Our customers especially appreciate the softness of the fabric and the care that has been put into the finish – no unpleasant surprises when you receive your package.
Secure payments
All payments are 100% secure and handled via credit card, Apple Pay or PayPal.
Your payment details are never stored on our website,
so you can shop with complete confidence.
Kundeservice
Our support team is available Monday through Friday via email or the contact form.
We respond to inquiries within 24 hours on average and are happy to assist you before, during, and after your purchase.
We are always available if you have any questions or need assistance.