Frequently Asked Questions

    Get clear answers to the most common questions – so you can easily choose your new bag.

    Delivery time

    Orders are shipped within 24 hours after purchase confirmation.

    The average delivery time is between 4 and 8 business days, depending on your city in UK.

    All shipments are tracked and secure – you’ll receive a tracking link as soon as your package has been sent.

    Exchanges and returns

    No worries – you have 14 days after receiving your order to request an exchange or a return.

    Just contact us by email and we’ll guide you step by step through the process.

    Your satisfaction is our top priority.

    Product quality

    Yes, the photos on our website accurately reflect the real product.

    They are taken by our own team to precisely show the colour, texture, and details.

    Our customers especially appreciate the softness of the fabric and the care put into the finishing – no unpleasant surprises when you receive your package.

    Secure payments

    All payments are 100% secure and processed via credit card, Apple Pay, or PayPal.

    Your payment details are never stored on our website,

    so you can shop with complete confidence.

    Customer service

    Our support team is available Monday to Friday via email or the contact form.

    We usually respond within 24 hours and are happy to assist you before, during, and after your purchase.

    We’re always here if you have any questions or need help.